We pride ourselves on providing our patients with the highest possible standard of care. Remuneration is negotiable and will be based on experience. We are able to offer an immediate start.

Benefits

• Friendly work environment with a great team
• On site and nearby all day street parking available
• Training for Ophthalmic practice will be provided
• Monday to Friday depending on the roster with no weekend working hours
• Generous holidays over the Christmas period

Skills and experience

• Fantastic customer service skills
• Positive can-do attitude
• Excellent phone manner and ability to deal politely with patient queries
• Excellent interpersonal skills and ability to communicate effectively with a variety of people
• Ability to prioritize workload appropriately and to follow practice policies and procedures
• Maintain a high level of attention to detail (essential)
• Able to work independently or as part of a team, including working efficiently with minimal supervision
• Tidiness and cleanliness in work areas and personal presentation
• High level computer literacy
• Professional presentation

About the role

Customer service is very important within the practice. You will be the primary contact with the patient, making the first impressions either in person or over the phone. We build up relationships with our patients and the customer service provided by receptionists has a great impact on the practice’s reputation and our patient’s journey. The front desk team plays very important role in the quality of the service we provide.

Some of the duties include

• Managing phone calls and emails
• Meet and greet patients, patient billing, general admin tasks
• Triaging patients appointment bookings, confirming appointments for the clinic and surgery
• Daily dispatching of medical correspondence
• Management of patient recalls and incoming referrals for new patients
• Provide administrative support to the 6 Ophthalmologist in the practice
• Liaising with specialists, hospitals, admin and clinical team
• Surgical bookings, scanning and filling of clinical notes and results

Contact Details

We have positions available so please apply with a cover letter, resume and include a minimum of two referees by email to Dorota Opiela Business Manager at dorota@nscataract.com.au.